Visitors insurance with Cashless Pay or Direct Pay policy?

Many agents’ websites claim that their insurance plans are cashless or direct payment plans. The truth however is that cashless transaction or direct pay is never guaranteed in travel insurance plans.
Billing process depends on the service provider and not controlled by the insurance company: Whether it is going to be a direct billing or not, depends entirely on the billing practice of the doctor or the facility you visit. Most big hospitals & doctors do directly bill to the insurance company. However in few cases patient may receive the bill from the provider.
Higher amounts are usually directly billed: Any major medical services that are expensive like surgery or Hospitalization, the providers usually bill the insurance company directly. For any routine services (mostly outpatient services) like general doctors consultations, you might be asked to pay upfront either in full or as per the applicable policy’s deducible or co-insurance.
Why direct pay can’t be Guaranteed:
- Travel medical insurance Plans are short time emergency medical insurance plans and requires claim submission and reimbursed.
- Different providers have different billing practices. They may or may not work with all insurance companies.
- Travel Insurances are not as commonly seen by doctors or hospitals as the mainstream domestic plans are. So unless the bill amount is big, the busy hospitals or doctors do not want to take time out to find out who & where to bill.
Insurance Company will pay for eligible covered expenses: Even though the billing process is at the provider’s discretion, a valid claim for a covered service would be paid by the insurance company, whether the bill comes from the doctor’s office or sent by you.
Remember: insurance industry is regulated, insurance companies subject to comply the regulations. As long as the coverage is as per the policy it should be paid.
Visit our knowledge center to learn more about Travel Insurance, how they work. If need any assistance or have questions, please call our experts and licensed travel insurance consultant or email at support[at]VisitorsCoverage.com .



